FAQ's

Delivery Policy

For simplicity and transparency, Madaboutmemories.com offer free shipping on all items so that customers are not faced with any surprise additional costs during checkout.

Fast track delivery (where available) must be paid for by the customer and the costs incurred will not be reimbursed in the event of any refund taking place.



Guarantee & Return Policy

Mad about Memories select only the highest quality gifts, which are then customised just for you! We visually inspect every item before shipping, to check for quality and accuracy.

We guarantee our personalised items to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or full refund.

Personalised items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt. We do out utmost to supply your product exactly how you want it. We understand that everyone makes mistakes (including us!). Please review your personalisation information before submitting and paying for your order. It is a customers responsibility to check spelling, dates and names carefully. You are welcome to email us at hello@madaboutmemories.com if you have any queries in relation to personalisation, before placing your order. We are not able to accept cancellations or changes to orders once they are placed, as they can be immediately sent for production. NOTE: madaboutmemories.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

We always seek to manufacture your purchase immediately or during busy periods, on the next full working day.

We seek to ensure that, unless guaranteed fast track shipping has been purchased, that we will ship your purchase within 3 working days of the order being placed but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order.
No refunds can be issued for orders delayed due to adverse weather conditions, any unforeseen circumstance or any other act of god that may affect madaboutmemories.com or any of our carriers.

We thank you for understanding.